Our Return Policy

At ATANA, we want you to be delighted with your purchases. If there’s a need to return an item, you have 14 days from the date you receive your order to initiate a return. Please ensure that the item(s) are in their pristine, original condition — unopened, unused, with all original packaging and labels in place. Items not adhering to this standard may be ineligible for a refund.

No Cancellation After Order Placement

Please note that once your order is placed, it's final. Cancellations are not feasible, but our customer support is here to assist you with any other queries.

Starting a Return

To begin the return process, head to our Returns Portal and fill in the required details. If your return meets our criteria, you’ll receive an email with a return label. Please be aware, there is a combined return label and restocking fee of $9.50, which will be deducted from your refund.

Processing Your Return

Upon receipt of the returned item(s), you’ll get an email confirmation, and we’ll promptly issue a refund to your original payment method. Kindly note original shipping fees are non-refundable, and the aforementioned fees will be subtracted from your refund total.

Final Sale Items

We do not accept returns on bundles, travel-size products, or digital gift cards — all sales of these items are final.

Faulty Items

Received something less than perfect? Contact us at info@atanaheadspa.com  for a potential replacement or refund. Should we need the faulty item returned, we’ll provide a prepaid shipping label.

Exchanges and International Returns

Currently, ATANA does not offer exchanges or international returns. We strive to ensure your experience is as smooth and pleasant as possible, and our customer service team is available to help with any issues you may encounter.

We appreciate your understanding and adherence to our Shipping & Returns policy. It’s our goal to make your experience with ATANA a harmonious one.